1. Shipment processing times

All orders are processed within 3 working days (excluding weekends and public holidays) of receipt. Please note that during high-volume periods, processing time may take longer than usual.

2. Shipping methods and delivery times

Standard delivery: 5 to 10 working days | no charge

Express shipping: 2 to 4 working days | depending on quantity or weight

3. Costs

For free delivery threshold: Shipping is free for all orders within Canada only.

4. Shipping restrictions

We do not ship to P.O. Boxes.

We ship to Canada and the United States only.

5. Order tracking

Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the carrier’s website.

6. Damaged or lost items

If you receive a damaged item or your order is lost in transit, please contact us. We will work with you to resolve the problem as quickly as possible, which may include a refund or replacement.

7. Customs and import duties

Please note that customers may be required to pay customs or import taxes that may apply to international orders.