FREQUENTLY ASKED QUESTIONS
We accept multiple payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Yes, we offer shipping to many countries around the world. Check availability when you checkout.
Shipping costs vary based on your location and the weight of your order. You can see the exact costs at checkout.
Delivery times can vary depending on the destination country. International deliveries typically take between 7 and 21 business days
Yes, customs duties or taxes may apply to your order depending on the laws of your country. These charges are the customer’s responsibility
Yes, once your order has been shipped, you will receive a tracking number via email to track its progress.
If you believe your order is lost or damaged, please contact us immediately. We will do our best to resolve the issue.
The product must be shipped at your expense and within three (3) days of receiving your order.
Products must be lightly used. Damaged products and products not in their original packaging will not be accepted.
Contact our customer service at info@lejouriel.com or at + 1873-660-8217 to initiate the return process. Please provide your order number and product details.
Once your request is approved, you will receive instructions to return the product. Return shipping costs are the responsibility of the customer, unless the product is defective.
IMPORTANT: Returns or exchanges of products purchased from an authorized retailer must be made directly in the store .
Any product is eligible for a refund if it remains in its original packaging. It must have been lightly used. After we receive and inspect your returned product, we will notify you via email whether your refund has been approved or declined. If approved, your refund will be processed within 7-10 business days.
Products on sale or on promotion are not refundable.
Yes, you can return items in accordance with our returns policy. Please see our returns section for more details.
CONTACT OUR CUSTOMER SERVICE
- By e-mail
You can send your message to info@lejouriel.com. We’ll get back to you within 24 hours.
- By phone
Call us on + 1 873 660 8217. Our business hours are Monday to Friday, 9am to 5pm and Saturday 10am to 4pm.
- Social networks
Follow us on our social networks (Facebook, Instagram, Tiktok) and send us a direct message with any questions or concerns.
Don’t hesitate to contact us for any request or need for assistance!